Paw Brand Hardwood Flooring
Meet Our Sales Associates
The Otter Creek Vision
We dedicate ourselves to creating a truly outstanding customer service experience and offering quality product. We exceed our customer's expectations through empowered people, guided by shared values and commitments. This requires: a consistent customer focus for our company, which all of our people understand and feel passionate about, recognizing that a happy customer is the cornerstone of our success; and an empowered organization which is both motivated and supported to satisfy customers to the fullest extent of our capabilities.
Quality - this is first and foremost, we take great time and effort to research each product we offer to ensure that it meets our quality standards.
Design - our products offer traditional yet contemporary styles that meet today's demanding trends and fashions.
Custom Fabrication - some of our product lines have the capability of being custom fabricated to meet your specific requirements.
Diversification - our products offer the client a choice of making a lifestyle statement individual to their own tastes.
Global Network - we work hand in hand with our suppliers from around the world in places such as Canada, United States, Australia, China and South America.
Environment - we try and procure product from suppliers who share our common goals to produce green friendly products.
Wearhousing - all product lines can be shipped in a timely fashion from warehouse locations in the Eastern, Central and Western parts of the United States and Canada.
Inventory - we stock ample supplies of our products in all locations to try and eliminate those unwanted back orders.
Warranty - with quality products come quality warranties. The warranties our suppliers extend to our clients are some of the best in their industry.
Product Knowledge - we take great strides to make sure we know the specifications of the products we sell and if for whatever reason we are unable to provide the answer we have the full support of our suppliers to get the question answered in a timely manner.
We are Human - Though we would like to say we never make mistakes we know this would not be true or possible. If a problem arises and it's our responsibility to get corrected, it will be done, no questions asked.